 |
| Downloading
a full length movie is easy
if you are using a relatively new computer
(not more than 2-3 years old) with high speed internet access. Here
are the answers to some common questions. Most problems are easily
solved, we're here to help. |
|
| What
type of file (movie) will I be downloading and how will I play it? |
|
All
of our downloadable movies are in the Quicktime (.mov) format. This
easy and popular format allows your movie to either stream or play
the movie directly from your hard drive. If you don't have or are
unsure if you have a Quicktime player then click here
for yor free copy of this popular player. Please note if you are
using Microsoft Internet Explorer V5.5, SP2 or 6.0, you may need
to download the free Active X controller here
to view your movie. This is very fast and easy to do. |
| What
are the system requirements? |
|
We
recommend that you have at least a Pentium II, 128MB RAM, 256 color
Video Graphics Card, a sound card with external speakers, and high
speed internet access. You should also have enough free space on
your hard drive to store the files once they are downloaded (approximately
500 Mb per movie). Most newer computers meet these requirements. |
| How
do I watch the movie? |
|
Once
you have purchased the movie, you will be at a page with the links
(most videos come in 2 parts) to your movie. It is very important
that you bookmark this page, since it is the only way to access
the movie. To watch the movie, simply save
the files to your hard drive, or click on the link and you can
watch the movie immediately in streaming
video. |
| How
long does it take to download a movie? |
|
The
time it takes you to download a movie will depend on your interent
connection, if you are using cable, DSL, or any high speed connection,
it should take about 10 - 20 minutes to download one file. |
| What
is streaming video? |
|
Streaming
video means that you watch the movie as it downloads to the temporary
internet folder, so you can't fast forward past the point that is
has downloaded to. Since you are watching the movie as it downloads,
you may experience freezing or skipping. This is normal when video
is streaming, once the file has completely downloaded, it will play
properly. We recommend that you save the file
and then watch it. Also, If you are using Microsoft Internet Explorer
V5.5, SP2 or 6.0, you may need to download the free Active X controller
here
to view streaming Quicktime movies. |
| How
do I save a file to my hard drive? |
|
In
Microsoft Internet Explorer, simply right click on the link to the
movie and select 'Save Target As...'
In Netscape, right click on the link to the movie and select 'Save
Link Target As...' Be sure and note where you save the file (movie)
and what it is called as when you are ready to play it you will
need to go there to open or begin the movie. |
| I
have dial-up internet access, can I download movies? |
|
We do
not recommend that dial-up users try to download full length movies.
It will take a very long time to download the files, and you will
probably run into problems while downloading. |
| When
I click on the link to watch the movie, it doesn't work! |
|
If
you are using Microsoft Internet Explorer V5.5, SP2 or 6.0, you
may need to download the free Active X controller here
to view streaming Quicktime movies. |
| The
movie stops in the middle. |
|
You
may not have downloaded the entire file. Each movie file is about
120 Mb. If the file size doesn't seem right, you may want to download
the file again. |
| If
I have a question or need assistance how quickly will I receive
an answer? |
|
All
questions and customer service issues are generally answered within
one business day or less. Questions and customer service issues
that we receive during the weekend are answered on the following
Monday. |
|
If
you have any further questions, please contact Customer
Service.
|
